What documents are required for identification on domestic flights?
Official documents with photo that allow identification, for example:
ID card (RG); driver's license (CNH), ID card issued by the council or professional federation professional with a photo (OAB, CREA and others); employment record card; national passport, among others. In cases of domestic flights, only notarized and authenticated copies of such documents are accepted.
What are the documents required for children on domestic flights?
Birth certificate (original or certified copy)
When you travel with only one parent or unattended, check the requirements of the Childhood and Youth Court at the boarding location. No child may travel outside the city where it resides, unaccompanied by parents or guardians without expressed judicial authorization. This authorization is granted when the child is accompanied by a parent. Furthermore, it is possible for children and teenagers to travel unaccompanied by both parents, where they meet the legal requirements. Check with the airline in advance and check the Child and Adolescent Statute, besides the Childhood and Youth Court requirements at the place of embarkation.
Are there different rules for the boarding foreigners?
Passengers of other nationalities must submit one of the following documents, considered the respective validity:
Passport, foreigner identification card - (RNE), respecting the international agreements signed by Brazil, and any other travel document, the result of international agreements signed by Brazil. In the case of travel within Brazil, the application for the RNE protocol issued by the Federal Police Department may be accepted in place of the original document, for a maximum period of 180 days from the date of its issuance.
How to proceed in case of passengers who need special assistance?
Unaccompanied children, people with disabilities or reduced mobility, pregnant women, nursing mothers, people carrying babies, the elderly and obese are entitled to special care. These passengers must notify the airline of their special needs at the time of the ticket purchase, including online purchases, or within a minimum of 48 hours of departure. They are also entitled to preferential services at check-in and boarding. On the other hand, the disembarkation of these people is done last, except in cases where the time available for the connection or any other reason justifies prioritization. In addition, passengers can use wheelchairs or other aids (canes, crutches, walkers, etc.) to move to the plane’s exits, provided that the aids pass inspection by airport security. Passengers who require technical assistance and/or supplemental oxygen must contact the airline within at least 72 hours in advance.
What are the rights of passengers who require special assistance?
These passengers are entitled to priority seating at check-in and boarding; adapted telephones, public areas in airports, and information on the Brazilian Sign Language (Libras), for people with hearing impairment. They also have information in Braille (in at least two languages, in cases of an international airport) for passengers with visual disabilities. In case the airline requires a companion for a disabled person, the company must justify the fact in writing and offer a discount of at least 80% of the amount charged for the disabled person’s ticket. Remember that the passenger must travel in the seat next to his/her companion.
How should canes, crutches, walkers and others be carried?
Known as "technical aids", such equipment may be carried inside the aircraft, except when their dimensions or the aircraft’s (or even due to security aspects). In case such equipment cannot be carried on the aircraft, such equipment must be transported in the luggage compartment. When assistive devices are to be shipped they will be considered as priority luggage.
How is the boarding and disembarkation of passengers with disabilities or reduced mobility done?
If the aircraft is parked at a boarding bridge, the boarding or exit of passengers with disabilities or reduced mobility is done on a priority basis. However, if the airport does not have boarding bridge or the aircraft stops at a remote location, the airlines must offer vehicles equipped with lifts or other suitable devices to safely perform the boarding and disembarkation of persons with disabilities or reduced mobility, as establishes National Civil Aviation Agency (ANAC)’s Resolution No. 9, of June 2007. Passengers who require special assistance should inform the airline about their condition at the time of booking or at least 48 hours before departure. During disembarkation, the flight crew will guide the exit of passengers from the aircraft, who must be accompanied by airline employees or those hired by it, all with proper training.
Where are wheelchairs carried?
If there is room available, wheelchairs must be transported free of charge inside the aircraft. Otherwise, it will be considered priority luggage. Wheelchair users must be seated in special seats, equipped with removable armrests, near the aisle, located between the first and the third rows of seats, according to the chosen class.
How is the guide dog carried?
The guide dog must be carried free of charge, on the floor of the aircraft, next to its owner and under his/her control in the first row. The animal must be equipped with a harness and there is no need for a muzzle. In the case of domestic travel, the animal's updated vaccination records is required with evidence of multiple vaccines, for rabies and anthelmintic treatment, issued by a veterinarian. For international travel, you must present the International Animal Health Certificate (CZI), issued by the International Agricultural Surveillance Unit of the Ministry of Agriculture.
Are there any limitations for pregnant women travelling?
It is important to contact the airline and your doctor before you buy the ticket, because some companies have restrictions on the transportation of pregnant women.